Repeat prescriptions
  You can request a repeat prescription by completing and submitting an online form. First you will need to read and accept our terms and conditions. Click on the heading above.

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Did you know that during February 2013 our practice provided 4677 patients with GP / nurse face-to-face consultations. From these 361 (8%) patients failed to attend giving no prior notice. These are "lost appointments" which could have been given to other patients. 

How to register

We have an open list and welcome requests for registration from patients living in or moving to the practice area.

You can register by bringing along your NHS medical card or completing a form available from reception, or downloading here GMS1.pdfGMS1.pdf .

We will make a note on your records if you prefer to see a particular doctor or nurse.

We recommend that new patients undertake a health check with a practice nurse.

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Appointments

Appointments to see a doctor or nurse can be made in one of two ways:

Urgent appointments:

Our practice operates a GP and nurse telephone consultation service which ensures that all patients are dealt with fairly by an appropriate member of the team and to ensure that problems are dealt with urgently if necessary. Every weekday morning (between 8am and 11.00am) and afternoon (between 2pm and 4pm) we run a service for patients who request an appointment with a doctor or nurse. When you request such an appointment the receptionist will tell you that you will be placed on the telephone consultation list and that one of the medical team will call you back as soon possible. If its is urgent then you will receive a call back very quickly. (all calls are continually being prioritised). You will be asked for your name, telephone number and a brief description of the problem. All staff adhere to strict terms of confidentiality. A practice doctor or nurse will endeavour to contact you within the hour and therefore ask that you remain available for this time – if your condition deteriorates you should telephone the surgery again.

When the doctor or nurse calls the patient back they will then go through the complaint/symptom and determine with the patient whether they should attend the surgery to see the doctor or nurse for a face to face consultation / examination or if the matter can best be dealt with over the phone without the need to attend surgery. If it is agreed that the patient should attend the surgery then an appointment will arranged to see the doctor or nurse usually the same day or if not within one working day. Please note that nurses are trained to see patients who suffer from minor illness such as sore coughs, colds, sore throats, contraception, eye complaints, rashes and chest infections. The purpose of this service is make face to face consultation slots available the same day for those patients that do need to see a doctor or nurse more quickly. 

Non urgent appointments:

Patients wishing to see a doctor or nurse for non-urgent matters can do so by making an appointment with reception staff for the following day only (not including Saturdays and Sundays). Appoinmtnets are by reception staff from 8.00am daily on a first come first serve basis. Previously our practice offered advanced appointments up to 3 weeks in advance. However, each month over 500 patients failed to attend their appointment without notiying the practice in advance. This caused the practice to "lose" over 500 appointment slots which could have been offered to other patients.  Since intoducing advanced booking to it has reduced by half our failure to attend rate. However, we recognise that failure to attend is still unacceptably high, therefore if a patient fails to attend their pre-booked appointment more than 3 times in 6 months they will receive a warning that it this repeats itself again they will be removed from the practice list.

It is on this basis that we ask patients to keep thier appointments. If for any reason a patient is unable to attend then they must contact the practice as soon as possible so that their appointment slot can be offered to other patients.

Home visits: Requests for home visits are dealt with by the telephone consultation team.

Why might it be difficult to get an appointment

The surgery is particularly busy on Mondays especially during the winter months. If your appointment is not urgent, try to book on a less busy day. Often patients fail to keep their appointment which means another patient loses that slot. If you let us know as soon as possible you can't attend your appointment, we can then make it available for another patient. If we can’t offer you an immediate appointment, we may phone back to offer you a cancellation.

We try to make sure you see the doctor of your choice but if they are not available we may ask you to see another doctor.

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Clinics

Clinic Description Time
Family Planning Advice on contraception.. Monday - Friday   9am - 6pm
Antenatal Care Routine antenatal check-ups by our qualified midwife. Friday
Child vaccination Clinic Baby and child vaccinations up to the age of 6.  
                    .    
Asthma

Regular check-ups and advice from practice nurses on lifestyle,

inhaler techniques and medication.

 

Respiratory

A clinic to monitor and advise patients with other chest problems  
Cervical screening Routine screening for women.  
Travel vaccinations We are a registered travel vaccine centre.  
Diabetes Care Clinics run by our experienced diabetes nurses.  
Smoking advice A clinic to help and support patients wanting to stop smoking.  
 

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Repeat prescriptions

Requests for repeat prescriptions are accepted by calling our prescription order line on 0121 241  5062. This line is open between 10am and 12 midday and between 2pm and 4pm weekdays only (Saturdays and Sundays closed). Your prescription will be ready for collection 48 hours later. If you prefer, we can post it back to you (you will need to provide a stamped, addressed envelope).  Alternatively prescriptions can be requested by completing our online form or by Fax on 0121 241 5026.

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Sick certificates

You only need a doctor’s note if you are unable to work and are ill for longer than seven calendar days. Your employer will provide you with an SC2 self-certificate form for shorter periods of illness.

You can download and print our a self certification form here sc2.pdfsc2.pdf

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Test results

Since our telephones are very busy in the early morning, we ask you to telephone for test results (eg blood, urine, x-ray) after 11am each day.

To ensure confidentiality, we only release results to the patient, unless alternative arrangements have been agreed in writing.

 

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Non-NHS services

The NHS does not pay for some of the services we provide. These include private sick notes, insurance forms, holiday cancellation forms, medical reports, fitness to travel certificates, private prescriptions, passport signing and some vaccination services. Our fees for these services, which are in line with BMA approved national guidelines, are displayed in the surgery.

IRIDIUM MEDICAL PRACTICE TRAVEL VACCINE CENTRE INCLUDING YELLOW FEVER

Iridium Medical Practice is a registered Travel Vaccine Centre. Our nurses are properly trained / qualified to administer these vaccines including yellow fever.

Vaccination before foreign travel is recommended in many countries by travel agents or the Department of Health. Under current NHS regulations most vaccinations are not available free of charge and their costs must often be borne by the patients themselves.  The only vaccines that we are allowed to give free under the NHS are for Hepatitus A (first dose only), typhoid and poliomyelitis.

Travel vaccinations for patients not covered by the NHS are provided privately by our practice. Please note that you will be charged an administration fee plus the cost of the vaccine.

We provide private vaccinations for people who are registered as patients with us as well as people who are not registered with our practice.  We are also part of the Muslim Council of Britian Hajj and Umrah Vaccination voucher scheme and we charge competetive fees for Meningitus vaccine (see below).

If you require a vaccination then you must first contact our reception either in person at the reception desk or by telephone to book an appointment with one of our nurses. You will be asked to complete a travel health questionnaire Vaccine formVaccine form   . Usually two weeks advance notice is required so that we can order the appropriate vaccines. However, we usually maintain a stock of yellow fever vaccines on the premises therefore a quicker appointment time may be provided.

Our charges for the various vaccines are outlined below. Any fees payable must first be paid at reception before any private vaccine is administered.

For up to date information regarding vaccines please visit members of the public online Vaccine Information Service by clicking here.

OVERSEAS TRAVEL VACCINATION CHARGES

 

VACCINATION

ADMIN FEE

COSTS OF VACCINE

TOTAL FEE PAYABLE

Hepatitis A  

None

Prescription charge

None

Typhoid

None

Prescription charge

None

Poliomyelitis

None

Prescription charge

None

       

Yellow Fever

£20

£27

£47

Meningococcal meniningitis

£20

Prescription charge

£20

Voucher scheme total with certificate £35.00

Hepatitis B -                    3 injection course

£35

£42

£77

Cholera

£20

£25

£45

Japanese encephalitis

£20

£55

£75

Tick borne encephalitis

£20

£38

£58

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